What is mediation?

Mediation is characterized as a non-binding process where a neutral third-party mediator facilitates communication and negotiation between disputing parties to help them reach a mutually acceptable resolution. Unlike binding arbitration, where the decision is imposed on the parties, mediation allows for a more collaborative approach, giving the parties control over the outcome and enabling them to work together to find a solution that meets their needs.

This method is often favored in various contexts, including government conflict resolution, due to its flexibility and the emphasis on preserving relationships. The mediator does not make decisions for the parties but assists them in exploring their interests and options. This distinguishes mediation from involuntary conflict resolution methods, binding arbitration, and formal court settlements, which either impose resolutions or follow a more structured legal process. Mediation's focus on voluntary cooperation and its non-binding nature is why it is an effective tool in resolving disputes amicably.