What criteria must federal agencies use to evaluate their e-government initiatives?

The correct choice emphasizes the importance of evaluating e-government initiatives based on their impact on agency goals and customer satisfaction. This approach aligns with the fundamental purpose of e-government, which is to enhance service delivery to citizens and improve the overall efficiency of governmental operations.

Evaluating the effectiveness of e-government initiatives requires a focus on how these initiatives support the agency's objectives and improve the experience of users. Key performance indicators might include metrics related to service delivery speed, accessibility, user engagement, and satisfaction surveys. By ensuring that e-government initiatives are aligned with agency goals and enhance customer satisfaction, federal agencies can maximize the value of their technological investments and better serve the public.

Other options, while they may hold certain relevance in specific contexts, do not capture the holistic evaluation criteria necessary for e-government initiatives. For instance, personal experience of employees might offer anecdotal insights but does not provide a formal measure of success or impact. Similarly, focusing solely on the financial costs or the number of technology employees hired could overlook whether the initiatives effectively achieve their intended outcomes or meet the needs of the citizens they serve.